General
What does Reco do?
Reco is a Shopify app that shows social proof recommendations on your product pages. It analyses real customer purchasing patterns to display what other shoppers who viewed the same product ended up buying. This builds trust and encourages purchases.
Will the widget slow down my store?
No. The Reco tracking pixel and widget are designed to be extremely lightweight. They load asynchronously and do not block your page rendering.
| Component | Impact on Performance |
|---|---|
| Tracking pixel | Zero — sandboxed by Shopify's Web Pixel API |
| Recommendation widget | Minimal — loads after page content |
What happens to my data if I uninstall Reco?
If you uninstall the Reco app from your Shopify store, all tracking data associated with your store will be removed as part of Shopify's data handling requirements.
Uninstalling the app is permanent. If you just want to stop tracking temporarily, uninstall the pixel instead — this preserves your data.
Recommendations
How does the widget decide which products to recommend?
Reco analyses real customer behaviour — specifically, what products are purchased by customers who viewed the same product. The recommendations are based entirely on genuine purchasing patterns from your store, not generic suggestions.
How quickly do recommendations update?
Recommendations update in real time as new purchase data is collected. Every time a customer completes a purchase, that data is immediately available for future recommendations.
What if a product shows as "Unknown"?
This can happen if a product was recently added to your store and hasn't been synced yet. Reco automatically detects and syncs missing products in the background.
| Fix | How |
|---|---|
| Automatic | Wait for the next page load — Reco detects and syncs unknown products |
| Manual | Click Sync Products on the Dashboard |
Pixel & Tracking
What happens if I reinstall the tracking pixel?
All your existing tracking data is preserved. When you reinstall the pixel, new data is seamlessly combined with your existing data. Nothing is lost during the uninstall/reinstall process.
Uninstalling the pixel only stops new data collection. All historical and previously collected data remains intact.
Does the pixel collect personal customer information?
No. The tracking pixel only records anonymous browsing and purchasing events.
| Collected | Not Collected |
|---|---|
| Product IDs viewed | Customer names |
| Products added to cart | Email addresses |
| Products purchased | Payment information |
| Purchase quantities | Personal identifiers |
Components
Can I have more than one Global Default component?
No. Only one Global Default component is allowed per store. This ensures there's always a single, clear fallback for product pages that don't have a specific component assigned.
You can create as many product-specific components as you need. Only the Global Default is limited to one.
Can I customise the look of the widget?
Yes. Reco offers extensive styling options:
| Category | Options |
|---|---|
| General | Widget text colour |
| Badges | Background colour, text colour, border radius |
| Product cards | Border toggle, border colour, background, corner radius, image background |
| Content | Custom heading text, max products (1-5) |
All styling options are available on the component edit page.
Settings
What's the difference between Per Session and Per Order Quantity?
| Aspect | Per Session | Per Order Quantity |
|---|---|---|
| Counts | One conversion per session | Each unit purchased separately |
| Best for | Understanding shopper conversion rates | Wholesale or bulk-purchase stores |
| Example | 1 customer buys 5 units = 1 count | 1 customer buys 5 units = 5 counts |
You can switch between modes at any time without losing data.
How does historical data affect recommendations?
Historical data supplements your live tracking data by including purchase patterns from before the pixel was installed. When enabled, it's blended with live data to produce richer recommendations.
This is especially useful for new Reco installations on established stores with existing order history.
Can I import orders more than once?
Yes. You can re-import your order history at any time. Each import replaces the previous one.
Make sure your attribution mode is set correctly before importing, as it affects how the data is processed.
Support
How do I contact support?
You can reach us through the Support page within the Reco app. We're here to help with any questions about setup, configuration, or troubleshooting.